Frequently Asked Questions

We’ve tried to answer the main questions we get asked, but if we missed any, please get in touch.

We do not accept returns or exchanges unless the item you purchased is defective or faulty. If you receive a defective or faulty item, please contact us at HELLO@BUMBLE-BEEZ.COM with the details of the product and the fault, remember to include your order details. You can return the item you consider to be defective to:

Bumble Beez
Alder Court
Unit 3
Limerick Road
TS10 5JU

Upon the receipt of the returned product, we will fully examine it and notify you via email within 5-7 working days whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment within 5-10 working days. Please note your shipping cost will be deducted from your refund, as we do not reimburse return cost.

All orders (excluding the Twin Bath) within the UK will be sent via Royal Mail 1st Class Delivery Service within 3-5 working days of purchase.

The Twin Bath will be sent via Parcelforce Delivery Service within 1 working day of purchase.

Yes, we offer worldwide shipping and rates are calculated at checkout.

Currently due to ongoing COVID-19 restrictions we are unable to ship our twin bath to the United States of America.

Yes! If you are local to us and would like to collect your order, please select collection when placing your order. We are open for collection Monday, Wednesday, and Friday between 10-2pm.

We accept all major credit/ debit cards via Stripe.

All pages including the payment pages used on our site are secure – you can safely enter your card details to pay for your order.

If in the unlikely case you haven’t received your order, and you have waited the time described in the shipping option, please contact us at HELLO@BUMBLE-BEEZ.COM

If you have placed an order for a product that is currently showing as a pre-sale item, the estimated available date to ship will be clearly shown next to the product.